Frequently asked questions and answers

Do you offer same-day delivery?

Yes! We offer same-day delivery for orders placed before 4 pm. Orders placed after this time will be delivered the next business day.

Where do you deliver?

We deliver throughout Chicago and surrounding suburbs. You can check if we deliver to your zip code during checkout.

Can I pick up my order instead of delivery?

Absolutely! You can choose in-store pickup during checkout. Pickups are available during our regular business hours.

Can I request specific flowers or colors?

Of course! While we work with seasonal availability, we always try to accommodate special requests. Just leave your preferences in the “Notes” section at checkout or contact us directly.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and PayPal for secure and easy checkout.

Do you offer flower subscriptions?

Yes, we do! Our flower subscription packages are perfect for regular deliveries—weekly, bi-weekly, or monthly. Check out our Subscription page for more details

Can I include a message with my bouquet?

Yes, you can add a personalized note at checkout. We’ll handwrite your message on a beautiful card and include it with the bouquet.

What is your refund or replacement policy?

All sales at Wish Flowers are final.
We are providing a service consisting of perishable items with sensitivity to temperature, moisture, and light. Receiving a defective product being the only exception. All such claims must be made within 12 hours of receiving the flowers. A photo of the arrangement must be submitted to wishflowersinc@gmail.com.
Please keep in mind that flowers are perishable and have a life of their own. Proper care is required. It is the responsibility of the recipient to follow care instructions.

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